Haniel Aldarondo, PCMH CCE 
Consultant
haniel.aldarondo@ucf.edu | 407.266.4005
Mr. Aldarondo is a consultant specializing in Patient Centered Medical Home services, MIPS, security risk assessments and cybersecurity. He has a diverse background in health information technology, practice transformation, quality improvement and clinical performance. He is an NCQA Patient Centered Medical Home Certified Content Expert. Haniel holds a BA in Business Administration from the University of Sacred Heart. Se Habla Español.
Heather Baker, MS-HSA, PCMH CCE
Consultant
heather.baker@ucf.edu | 407.266.4001
Ms. Baker is a consultant specializing in Patient Centered Medical Home services and practice administration. Heather holds a B.S. and M.S. degree in Health Services Administration from the University of Central Florida and is also a Yellow Belt in Lean Six Sigma. She is an NCQA Patient Centered Medical Home Certified Content Expert. Prior to joining HealthARCH, Heather managed quality and corporate compliance programs. She has a background in process improvement, quality measures reporting, auditing, accreditation, and practice management.
Farrah Costigan, PCMH CCE
Senior Program Manager and Consultant
farrah.costigan@ucf.edu | 407.266.4004
Ms. Costigan is a Senior Program Manager overseeing HealthARCH’s Patient Centered Medical Home services. She has a diverse background in both the administrative and clinical sides of ambulatory health care including coding, MIPS and quality improvement. She is an NCQA Patient Centered Medical Home Certified Content Expert. Farrah has over twenty-five years of experience in practice administration, management, revenue cycle, staffing, clinical performance and compliance.
Kelly Dunn Lowenberg, MA, CCS-P, CRC, PCMH CCE
Consultant
kelly.lowenberg@ucf.edu | 407.266.4006
Ms. Lowenberg is a Certified Risk Coder who offers training, education and technical assistance consulting to providers and practice staff in the areas of ICD-10-CM coding, E/M documentation, billing audits, EHR adoption, MIPS, and promoting interoperability (meaningful use). She is an NCQA Patient Centered Medical Home Certified Content Expert and assists practices with PCMH transformation and recognition. Ms. Lowenberg holds a bachelor’s and a master’s degree from the University of Central Florida.
Jikal Patel, MSHCI
Project Manager
jikal.patel@ucf.edu | 407.266.4010
Ms. Patel oversees the analytics, logistics, and financial aspects of HealthARCH, including quality assurance and management processes compliance. She provides guidance in strategic business solutions, whether through report generation, statistical research, or analysis of large qualitative data sets. She served as a member of the ONC Change Advisory Board on pilot programs in support of Health IT efforts nationwide.
Prior to joining HealthARCH, Ms. Patel worked as an IT specialist for government agencies such as the Department of Children and Families as well as the Florida Department of Law Enforcement providing technical assistance and training for numerous systems that have been integral to the improvement of workflow management.
Juan Carlos Plaza, MSBI
Consultant
juan.plaza@ucf.edu | 407.266.4003
Mr. Plaza currently provides practice consulting support for Meaningful Use and MACRA. He has a background in business development and account management in the pharmaceutical and laboratory industries. He is a green belt in Lean Six Sigma. He holds a B.A. in Biochemistry from Florida State University and an M.S. degree in Biomedical Informatics from Nova Southeastern University. Se Habla Español.
Jessica Schappacher, MS-HSA, PCMH CCE
Senior Program Manager and Consultant
jessica.schappacher@ucf.edu | 407.266.4002
Mrs. Schappacher is a Senior Program Manager overseeing HIV EHE and Heart Health Plus Programs. She specializes in Patient Centered Medical Home services, MIPS, E/M documentation, and practice administration. She is an NCQA Patient Centered Medical Home Certified Content Expert. Jessica brings many years of experience in health services administration; including management, revenue cycle, staffing, clinical performance, and process improvement.
Mrs. Schappacher holds a B.S. degree in Pre-Clinical Health Sciences and an M.S. degree in Health Services Administration, both from the University of Central Florida.
Sarah Taylor, MBA, PCMH CCE
Consultant
sarah.taylor@ucf.edu | 407.266.4012
Ms. Taylor is a consultant specializing in Patient Centered Medical Home services, MIPS, coding, and practice administration. She is an NCQA Patient Centered Medical Home Certified Content Expert. Sarah has over 19 years of experience in medical practice administration; including revenue cycle management, coding, staffing, clinical performance, and process improvement.
Ms. Taylor holds a B.A. and an M.B.A. from Keiser University.